INTRODUCTION
Microtech
attempts to be in forefront of information
technology industry by continuously scanning
the environment and creating the need
for innovative solutions that it can offer
ahead of competition with keeping in mind
quality initiatives for different faces
of products and projects.
QUALITY OBJECTIVES
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Microtech
would identify at least three
ERP-based applications to offer
innovative solutions to their
existing client base of Government,
semi-Government, civic bodies
and other institutions.
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Microtech
would formulate a realistic model
and methodology for assessing degree
of public satisfaction through implementation
of e-Governance solutions
by its clients. |
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Microtech would assist its clients
to formulate a realistic model and
methodology for effectiveness of
e-Governance solutions in terms
of higher revenue collection, reduction
of tax collection costs and better
service provision for public at
large. |
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Microtech
would establish and achieve benchmarks
for response time for product and
customer support activities. |
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Microtech
would achieve minimum of 98% uptime
of computer systems (hardware, software
and web enabled infrastructure)
supplied/ installed/ maintained
operated at the clients premises.
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Microtech
would achieve zero level of non-conformity
in respect of product specifications,
scheduled deliveries, installations
and customers support programs.
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Microtech
would achieve employee turn-over
below 15% during first year of employment
and would introduce job enlargement
and job rotation practices for enhancement
of employee satisfaction. |
POLICY
Our policy is that we will endeavor to
ensure our products and services meet
the requirements of customers at all times
such that the profitability targets of
the company are achieved or exceeded.
The company will continuously work with
its customers to strive for improvements
in quality, and all staff will have a
positive commitment to quality, responding
quickly and effectively to achieve the
performance standards required.
STATEMENT
OF COMPLIANCE
Microtech is committed to comply with
the requirements of quality management
system and continually improve its effectiveness.
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